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How We Handle Account Information

We collect what we need to run your account, process bKash and Nagad payments, and keep sessions secure. This policy covers what we log, how long we keep it, and who can request changes.

Account dataPayment recordsSession logsDevice infoContact preferences
bd666 How We Handle Account Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to review what we have on file, request deletion of a closed account, or ask how we handle a specific data point, contact us through the channels below. Privacy questions go to the same support team that handles account and payment issues.

Live Chat Open the chat widget on any page and ask for account data review or deletion requests. Our team will verify your identity with your registered mobile number before discussing account records.
Email Support Send privacy questions to the support email listed in your account settings. Include your registered mobile number so we can confirm ownership before responding with account details or making changes.
Account Settings Log in and go to account settings to update contact preferences, review recent login history, and download your transaction record as a file. Deletion requests require verification through live chat or email.
DATA PRACTICE

How We Protect Your Information

We encrypt payment data when it moves between your device and our servers, and we limit internal access to account records. Session logs help us catch suspicious login patterns, and withdrawal approvals require verification against your registered details.

Encrypted Transfers

When you send a bKash or Nagad deposit, the payment reference travels over an encrypted connection. We store only the transaction ID and amount, not your wallet PIN or full account credentials.

Session Security

We log device fingerprints and IP ranges to detect account takeover attempts. If you log in from a new device, we may ask for an OTP sent to your registered mobile number before granting full access.

Access Controls

Support staff see only the account fields needed for their role: payment team reviews transaction history, while general support sees contact details and session logs. Full records require manager approval to access.

Retention Policy

Active accounts keep indefinite transaction history for dispute resolution. When you close an account, we retain payment records for our audit window, then archive personal identifiers so the data becomes anonymous statistical history.

Common Questions About Data Handling

We collect your mobile number, email address, and payment details for bKash, Nagad, or Rocket. We also log device type and IP range to secure your sessions and detect unusual login activity.

Yes. Contact support through live chat or email with your registered mobile number. We will close your account and delete personal identifiers, but transaction records stay archived for our audit requirements.

Active accounts retain full transaction history indefinitely so you can review past deposits and withdrawals. Closed accounts keep payment records for our internal audit period, after which we remove personal identifiers and keep only anonymised statistics.

Payment verification staff see transaction history and wallet details. General support sees contact info and session logs. Access to full account records requires manager approval, and all views are logged for audit purposes.

We do not sell your data. Payment processors like bKash and Nagad receive only the transaction amount and reference needed to clear your deposit. We do not share your contact details or betting history with external marketing companies.

Log in and go to account settings to turn off promotional emails or SMS alerts. Changes take effect within one business day. You will still receive transactional messages for deposits, withdrawals, and security alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.